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- Service Management
 Providing
superior levels of service to clients, whether they be internal or
external, is a challenge that many companies strive for, though few
attain. Those that do provide superior service reap the positive
financial benefits of happier clients, better staff morale and improved
customer and staff retention.
We work to recognised industry standards, such as ITIL and ISO
20000, which is backed up by our industry experience, expertise and
a thorough knowledge of the various technical solutions available.
People are the key success factor in a Service Oriented company and we
work closely with your team ensuring the appropriate skills and
knowledge are available to them.
If you wish to avail of this service please
contact us
or click
here for sample projects
Service
Desk Design and Implementation
Whether you require an internal or external facing service desk, we will
help you select the most appropriate support strategy and model aligned to
your business needs and manage the implementation of same. Our extensive
knowledge of the industry enables us to select the best solution to your
needs
Service Desk Audits—ITIL and
ISO 20000
Regular audits will ensure that your service desk is providing the quality
of service you require. All our work is carried out to the internationally
recognised ITIL framework and the ISO 20000 standard. We will also assist
your support organisation achieve certification to the above standards.
Service Level Agreements and Management
Designing, implementing and management Service Level Agreements is a complex
process. Our experience at both the provider and customer side to SLAs
ensures we can successfully assist you to develop and manage SLAs suitable
to your specific business needs.
Key Performance Metrics
You cannot manage what you cannot measure! BH Consulting will identify,
select and measure the key metrics most suitable to your business to enable
you better manage your service delivery.
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